Workforce Support & Training
Augment
If you can’t find or afford skilled workers, Rockwell Automation can help with services that augment your workforce.
Academy of Advanced Manufacturing
Trains US military veterans with skills needed to succeed in advanced manufacturing roles. This helps bridge the skills gap by providing you with properly skilled employees.
Augmented Reality
Simplifies troubleshooting and accelerates skill development with improved worker productivity and efficiency. Scalable AR experiences that demonstrate step-by-step processes.
Embedded Engineers
Augment your staff with our trained field service
professionals. Achieve faster time to market with our on-site embedded resources. Perform predictive,
preventative, and reactive support services.
Support
Technical trouble causes headaches and can inhibit production performance. Recover faster and increase productivity with support services from Rockwell Automation.
TechConnect Support & Maintenance
Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing a TechConnect Support agreement can provide the knowledge and support needed to address challenges.
Customer Block of Time (CBOT)
Pre-purchased on-site support to reduce your maintenance expenses. Use a CBOT as an extension of your field service team to quickly dispatch a Field Service Technician almost anywhere in the world. On-site services can include:
- Troubleshooting & Repair
- On-the-Job Training
- Input Voltage Measurement
- Megger Motor MTR Readings
- Drive Calibration
- Engineering Assistance
- Grounding checks
Drive Start Up
Commission and start-up of Rockwell Automation drives performed by engineers with industry-leading expertise to:
- Improve on-time production performance & equipment operation
- Reduce risk of performance problems and premature equipment failures
- Factory warranty extended for up to 2 years from start-up date (eligible drives only)
- Reduce total maintenance costs
Field Labor
On-demand support from Field Service Engineers when you need it. Common tasks include:
- Installation verification/MCC/Drive cabinet inspection
- Hardware & software implementation, adoption, & optimization
- Drive, HMI, and control system maintenance
- Product Advisory implementation
- Software & firmware revision management
- Computer management
- Drive/motion tuning
- Emergency Call Out, troubleshooting, fault analysis
Support
Technical trouble causes headaches and can inhibit production performance. Recover faster and increase productivity with support services from Rockwell Automation.
TechConnect Support & Maintenance
Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing a TechConnect Support agreement can provide the knowledge and support needed to address challenges.
Customer Block of Time (CBOT)
Pre-purchased on-site support to reduce your maintenance expenses. Use a CBOT as an extension of your field service team to quickly dispatch a Field Service Technician almost anywhere in the world. On-site services can include:
- Troubleshooting & Repair
- On-the-Job Training
- Input Voltage Measurement
- Megger Motor MTR Readings
- Drive Calibration
- Engineering Assistance
- Grounding checks
Drive Start Up
Commission and start-up of Rockwell Automation drives performed by engineers with industry-leading expertise to:
- Improve on-time production performance & equipment operation
- Reduce risk of performance problems and premature equipment failures
- Factory warranty extended for up to 2 years from start-up date (eligible drives only)
- Reduce total maintenance costs
Field Labor
On-demand support from Field Service Engineers when you need it. Common tasks include:
- Installation verification/MCC/Drive cabinet inspection
- Hardware & software implementation, adoption, & optimization
- Drive, HMI, and control system maintenance
- Product Advisory implementation
- Software & firmware revision management
- Computer management
- Drive/motion tuning
- Emergency Call Out, troubleshooting, fault analysis
Train
Upskill your workforce to bridge any knowledge or skill gaps. Training programs can be delivered onsite, remote, and even customized to the specific needs and technology of each facility.
Customer Training Investment Account (CTIA)
Provides financial savings for customers who invest in eligible Training Services products and services during a 12-month engagement. In addition to receiving financial savings on standard courses, participants can also choose to spend Customer Training Investment Account funds and save on various standard products and services.
Instructor-Led Training
Attend in-person trainings at HESCO to teach Rockwell Automation technologies. Courses are designed to align with specific job functions and focus on relevant job tasks.
Private Training
For some companies, sending your employees to off-site training can be expensive and disruptive to production. Our on-site training solution provides an attractive alternative.
You can customize class size, the content covered based on your team’s skill level, and when and where the course is held. It can be held at your facility, in a training center, or even on the plant floor.
Learning+
E-learning courses are self-paced and self-directed so you can learn when and where it is convenient for you. Our e-learning incorporates a variety of fundamental and product specific topics to help you build expertise on automation and control systems. Each learning module contain activities, software simulations, and demonstration videos to help reinforce learning concepts.
The modules can be taken on any tablet or PC using Chrome, Safari, IE, Edge, or Firefox, and all content is narrated, and has a viewable transcript. All e-learning courses are currently only available in English, French, Spanish and Portuguese.
Training Workstations
Built from the same proven Rockwell Automation technologies you use every day, our training workstations precisely mirror your manufacturing processes for the most realistic experience possible. Whether you’re introducing new skills, bringing skills up-to-date or conducting pre-deployment testing on a new process before going “live,” our training workstations effectively get employees up-to-speed, while supporting manufacturing’s human dimension for the best results.
Virtual Coaching
Virtual sessions with a Rockwell Automation expert to discuss technology-specific scenarios, improve technical experience, or expand upon your e-learning experience. Available in 4- or 8-hour sessions for 1:1 coaching or virtual groups of up to 6 students. Technologies include:
- Logix
- Motion
- Drives
- Visualization
- Networks
- Safety
